• Orders & Support

    We’re here to ensure your shopping experience is smooth and enjoyable. If you have any questions or need assistance with an order, our support team is ready to help.

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  • Shipping & Returns

    We want you to love your purchase! Our shipping process is quick and reliable, with options that fit your needs. If for any reason you’re not completely satisfied, our simple returns process makes it easy to return items.

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  • Product Info

    Explore the unique features of each product in our collection. From high-quality materials to thoughtful design, we provide detailed information to help you make the best choice.

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Support FAQs

Orders & Support

How can I place an order?

Just browse the shop, add your favorites to the cart, and head to checkout. Enter your shipping and payment details, confirm your order, and we’ll handle the rest—relief is on the way.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Sezzle. All transactions are processed securely and encrypted for your protection. We’re also working toward accepting HSA cards in the future.

How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Delivery time will depend on your location and the shipping method selected at checkout.

Can I track my order?

Absolutely. Once your order ships, we’ll email you a tracking number so you can follow your package every step of the way.

What if I have questions or need assistance with my order?

We’ve got you. Reach out by email, phone, or through our contact form, and our team will be happy to help.

Support FAQs

Shipping & Returns

Do you offer international shipping?

Due to international regulations, we are currently unable to ship CBD products outside the United States.

How long does shipping take?

Shipping time depends on your location and the shipping option selected at checkout. Most U.S. orders arrive within 3–5 business days after processing.

What is your return policy?

We stand behind our products with a 100% satisfaction guarantee. If you’re not satisfied within 30 days, contact us and we’ll take care of it. See our Returns Policy for details.

How do I initiate a return?

Just contact us by email, phone, chat, or through our contact form with your order number and reason for the return, and we’ll guide you through the process. Return shipping may apply unless the order arrived damaged or incorrect.

What if my order arrives damaged or there is an issue with the product?

If your order arrives damaged or there’s an issue with the product, please contact us as soon as possible with your order number and photos if available. We’ll take care of it and arrange a replacement or refund.

Support FAQs

Product Info

What is CBD?

CBD (cannabidiol) is a naturally occurring compound found in the hemp plant. Unlike THC, CBD is non-intoxicating, meaning it does not produce a “high.” Many people use CBD products to support muscle recovery, joint comfort, and overall wellness.

Are there different kinds of CBD?

Yes. The three main types are Full-Spectrum, Broad-Spectrum, and Isolate.

  • Full-Spectrum contains CBD plus other hemp compounds, including THC.
  • Isolate is pure CBD only.
  • Broad-Spectrum contains multiple hemp compounds but zero THC.

Muscle MX uses Broad-Spectrum CBD with 0% THC.

Will I be able to pass a drug test if I use CBD?

Muscle MX products are made with Broad-Spectrum CBD containing 0% THC. While this greatly reduces the risk, drug tests and individual sensitivities can vary. If drug testing is a concern, we recommend speaking with your employer or healthcare professional before use.

Is hemp the same thing as marijuana?

No. Both come from the cannabis plant family, but they are very different. Hemp contains little to no THC, while marijuana contains higher levels of THC, which causes intoxication. Muscle MX products are made from hemp-derived CBD.

What is the Endocannabinoid System?

The Endocannabinoid System (ECS) is a natural system in the body that helps regulate functions like pain response, inflammation, mood, and sleep. CBD interacts with this system to help support balance and overall wellness.

Do I need a marijuana card or doctor’s prescription to purchase MX CBD products?

No. Muscle MX products are hemp-derived and federally legal, so you do not need a medical card or prescription to purchase them.

How often should I apply Muscle MX products?

Apply directly to the affected area and massage in thoroughly. Most people use Muscle MX 1–3 times daily or as needed depending on their level of activity and discomfort.

Are your products cruelty-free?

Yes. Muscle MX products are cruelty-free and never tested on animals.

What are the main ingredients used in your products?

Our products are made with a blend of premium, carefully selected ingredients designed to support muscle recovery, joint comfort, and skin health. Common ingredients include broad-spectrum CBD (0% THC), botanical extracts, plant oils, vitamins, and skin-supporting compounds, all chosen for their effectiveness and quality.

How quickly will I feel relief?

Many users report feeling effects within minutes of application, though results can vary depending on the individual and the area being treated.

Does Muscle MX grow its own hemp?

Muscle MX partners with trusted hemp growers and suppliers who meet strict quality and testing standards to ensure consistent, high-quality CBD.

How do you ensure superior quality?

Quality is a top priority at Muscle MX. Our products are made using premium ingredients and are third-party tested to verify potency, purity, and safety. This helps ensure consistent quality in every batch.

What’s the difference between Activate and Recovery?

Activate provides a warming sensation designed to prepare muscles and improve mobility before activity.
Recovery delivers a cooling effect that helps soothe tired muscles and joints after activity.

How do I know what I’m getting with Muscle MX?

Transparency and quality matter to us. Our products are made using premium ingredients, controlled manufacturing processes, and third-party testing to ensure consistency in every batch. That means you can trust the product you receive will match the quality we stand behind.

What makes Muscle MX different from many CBD products sold online?

Muscle MX products are developed with a focus on quality, consistency, and real results. Every batch is third-party tested to verify potency, purity, and safety. We use broad-spectrum CBD with 0% THC and carefully selected ingredients designed to support muscle comfort, recovery, and healthy skin.

Why can’t you post all your reviews?

Unfortunately, due to FDA regulations, we cannot post all of those reviews on our website. The FDA forbids all CBD companies from publishing reviews in which customers mention specific health conditions. As you might imagine, a large number of our consumer reviews mention specific health conditions.

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