Our goal is to ensure you receive your order as quickly as possible!
Orders placed prior to 10am EST(8am MST) are typically shipped the same business day. Orders placed later in the day or on the weekends, ship on the following business day.
We are here for you! For more information or support on your orders you may contact us via chat on the website, email: help@musclemx.com or call us at 801- 565-4718.
SHIPPING:
Muscle MX ships all orders via the United States Postal Service (USPS) unless UPS is selected at checkout.
Order processing begins Monday – Friday at 8:00 AM MST (10:00 AM EST). Orders placed after this time, as well as those made over weekends or holidays, will be shipped on the next business day. Please note that transit times do not include Sundays or Federal Holidays.
Once your order is processed, you will receive an order confirmation, payment receipt, and tracking information via email. If you have any questions regarding your shipment, feel free to reach out to our customer service team for assistance.
What shipping methods does Muscle MX offer?
Muscle MX offers several shipping options through USPS and UPS.
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USPS Ground Shipping is free for all orders over a subtotal of $74.95. Orders with a subtotal below $74.95 will incur the standard shipping fees to their area.
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All other shipping options will incur the standard fees for selected delivery.
Is Muscle MX able to ship to all 50 states?
Muscle MX can ship to any street address in all 50 states*, including Alaska and Hawaii. (*excluding Elevate gummies, see item page for more details.)
Can Muscle MX ship outside of the United States?
Muscle MX offers international shipping via USPS, depending on the destination. Before placing an order, we recommend reviewing your country’s CBD/THC regulations to ensure compliance and confirm if shipments are permitted.
If you are unsure or need assistance, please contact our customer service team at help@musclemx.com, and we will do our best to verify shipping options for your location.
Please note: International shipments may take up to 20 days or longer for delivery. Once a package leaves our warehouse, we no longer have direct control over its transit and can only provide U.S.-based tracking information. For the most up-to-date delivery details, we encourage you to reach out to your local postal service.
We appreciate your patience and are happy to assist in any way we can!
Can Muscle MX ship to a military bases?
Muscle MX ships to APO/FPO bases via USPS Priority Mail, with an estimated delivery time of 2 to 7 business days. Shipping is free for all orders over $74.95. For orders under $74.95, applicable shipping costs can be viewed at checkout.
Can I change my shipping address?
If you have not yet received tracking information, please contact our customer service team as soon as possible at help@musclemx.com to confirm if your order is still in processing and to submit your change request. We strive to respond within 24-48 hours. You may also reach us by phone at 801-565-4718 during our regular business hours.
If your order has already been shipped and tracking information has been provided, please note that we may not be able to make the requested changes. Once a package leaves our fulfillment center, it is in the hands of the shipping carrier, and we no longer have direct control over delivery. If your tracking information shows a location scan, any modifications must be requested directly through the carrier.
We understand how important it is for you to receive your order correctly, and we will do our best to assist you in any way we can!
How can I track my order?
Your order confirmation email will include a tracking link and an order number. You can click on the tracking link provided for updates.
Can my order ship through the weekend?
USPS and UPS will only deliver on business days and Saturdays; they do not offer shipping services on Sundays or holidays.
How soon can Muscle MX ship my order?
Orders placed Monday-Friday before 8 AM MST go out on the same day. Orders placed after 8 AM MST will be shipped the following business day.
What if I don’t receive my Muscle MX order?
Please note that once a delivery leaves our fulfillment center, it is in the hands of a delivery service and is out of our direct control. We will do our absolute best to help in every situation, but please note:
-refusing a delivery does not return the package to our operations, and your refund will not be processed. Please reach out to help@musclemx.com prior to sending back products.
-If the package tracking says “delivered” but you did not receive it, please contact your local post office as they will have the most up to date information about your parcel. If they are unable to locate your order, please email us at help@musclemx.com for a replacement.
-We are not responsible for stolen or lost packages. The best route is to file a claim directly with the carrier. We typically ship USPS, however, we do have the option to select UPS.
You can reach our customer service at 801-565-4718 or email us at help@musclemx.com with any questions or concerns.
RETURNS & REFUNDS:
Muscle MX offers a 30-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review, provided at the discretion of Muscle MX.
How much time will I have to make a return claim?
You have 30 days from your purchase date to make a return. We are proud to offer all customers a 100% Satisfaction Guarantee.
How do I return my Muscle MX order?
Muscle MX stands behind every purchase with our 100% Satisfaction Guarantee. If you are not completely satisfied with your order, please contact our customer service team within 30 days of purchase by emailing help@musclemx.com or calling 801-565-4718.
For returns, we will provide a prepaid return shipping label, which can be used at any Post Office shipping location. Please reach out via phone or email to initiate the process, and we’ll be happy to assist you.
Damage Due to Freight or Shipping?
Unfortunately, sometimes products can get damaged while in transit. All claims for products must be made within 48 hours. Please provide detailed information, including images, for any product damaged during shipping with a photo and we are happy to send out a replacement package ASAP.
Where can I take my Muscle MX order to be returned?
If you’ve received a return label from us, you can take your return order to your nearest Post Office shipping location. If you purchased a Muscle MX product from a retail location, please follow the store’s return policy.
How long does it take to receive a refund?
It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.
How is my refund issued back?
Your refund is sent through your original form of payment.
Can I speak directly to someone at Muscle MX about returns and refunds?
You can speak with our customer service team directly at 801-565-4718 for questions or concerns about returns and refunds, or you can email us at help@musclemx.com
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