Our goal is to ensure you receive your order as quickly as possible! Orders placed prior to 11am PST are typically shipped the same business day. Orders placed later in the day or on the weekends should ship on the following business day.
Plan ahead! With the surge of online orders due to COVID-19 – carrier delivery times can vary. We encourage you to reorder when you have half of your current CBD products consumed.
We are here for you! For more information or support on your orders you may contact us via chat, email or phone.
Muscle MX ships all orders through the United States Post office. We will also ship all orders same-day, if they are placed before 9AM Mountain Time (1 PM ET) Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.
What shipping methods does Muscle MX offer?
Muscle MX offers both First Class & Priority shipping through USPS, and Ground shipping through UPS for all domestic orders – excluding U.S. territories.
- Shipping rates for USPS are free for all orders over $74.95 and $4.95 for all orders under $74.95
- Shipping rates for UPS are free for orders over $99.95 and $9.95 for orders under $99.95
Is Muscle MX able to ship to all 50 states?
Muscle MX can ship to any street address in all 50 states, including Alaska and Hawaii.
Can Muscle MX ship outside of the United States?
Muscle MX ships USPS internationally for a flat shipping fee of $15.00. Shipments can take up to twenty days for delivery when shipping internationally.
Can Muscle MX ship to military bases?
Muscle MX can ship to APO/FPO bases using USPS Priority Mail, which takes 2 to 7 business days for delivery. Shipping rates free for all orders over $79.95 and $4.95 for all orders under $79.95.
Can I change my shipping address?
Please contact our customer service by email at firstname.lastname@example.org to confirm your order is still in processing and submit your change request. We can usually reply within minutes after your request. You can also reach our customer service department by calling 1-801-565-4718 during business hours.
How can I track my order?
Your order confirmation email will include a tracking link and an order number. You can click on the tracking link provided for updates. You can also track everything you order online by downloading the Route app. Or visit www.route.com
Can my order ship through the weekend?
USPS and UPS will only deliver on business days and Saturdays; they do not offer shipping services on Sundays or holidays.
How soon can Muscle MX ship my order?
Orders placed Monday-Friday before 9 AM go out on the same day. Orders placed after 9 AM will be shipped the following business day.
What if I don’t receive my Muscle MX order?
Packages are often marked as delivered prior to actual delivery (why this happens, we don’t know and most likely the package arrives next day) Please check around your property first to see if the package was placed beyond your doorstep or mailbox. If you still have not received your order, you can reach our customer service at 1-801-565-4718, email us at email@example.com or submit a claim through Route.com for a replacement request. And if you’re not completely satisfied with your order from Muscle MX within 30 days, we are happy to refund your money – 100% Satisfaction Guaranteed.
Muscle MX offers a 30-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review, provided at the discretion of Muscle MX.
How much time will I have to make a return claim?
You have 30 days from your purchase date to make a return. We are proud to offer all customers a 100% Satisfaction Guarantee.
How do I return my Muscle MX order?
Muscle MX orders are backed by a 100% Satisfaction Guarantee – no matter the case. Simply contact our customer service by emailing firstname.lastname@example.org or call 1-801-565-4718. Returns can be mailed or sent from any Post Office shipping location with the return shipping label provided by us.
Damage Due to Freight or Shipping?
Unfortunately, sometimes products can get damaged while in transit. All claims for products must be made within 48 hours. Please provide detailed information for any product damaged during shipping with a photo and we are happy to send out a replacement package ASAP. You can also submit a damaged claim through the Route app.
Can I request a refund?
Yes, you can request a refund within 30 days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all Muscle MX products.
Where can I take my Muscle MX order to be returned?
If you’ve received a return label from us, you can take your return order to your nearest Post Office shipping location. If you purchased a Muscle MX product from a retail location, please follow the store’s return policy.
How long does it take to receive a refund?
It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.
How is my refund issued back?
Your refund is sent through your original form of payment.
Can I speak directly to someone at Muscle MX about returns and refunds?
You can speak with our customer service team directly at 1-801-565-4718 for questions or concerns about returns and refunds, or you can email us at email@example.com